Questions about preparing a legal document

Does PepperPapers accept liability for errors in the documents created?

Together with our tax law experts, we prepare the documents with the greatest possible care and update them on an ongoing basis. We are liable within the framework of a publisher’s liability and guarantee that PepperPapers will be maintained and updated with the care customary for a publisher.

Is there a preview of the legal document before I buy it?

No, the document is protected and can only be seen after purchase. In the item description you will find the description of the legal document with the content and what you need to know.

How long are my legal documents stored?

If you have purchased from us as a guest, you can download your created legal document as often as you like within 31 days.

With a free PepperPapers user account, all legal documents created are permanently stored in your user account and can be deleted by you at any time.

How often can I download a legal document?

If you have purchased from us as a guest, you can download your created legal document as often as you like within 31 days.

With a free PepperPapers user account, all legal documents created are permanently stored in your user account and can be deleted by you at any time.

Can I also receive my legal document by post?

No. Your legal document can only be created and downloaded by you via our website. This gives you access to your legal document immediately after we have confirmed payment and you don’t lose any time. This also protects the environment.

How long does it take to create the legal document?

The time it takes to create the document depends entirely on the legal document selected. As a rule, it only takes a few minutes to answer the questions. After we have confirmed payment for your purchase, you will receive access to the respective questionnaire for your legal document and can download it immediately after answering all the questions.

Questions about billing and cancellation

Who do I contact if I have any questions about my invoice?

If you have any questions about your invoice, please contact our Service Team.

Will my credit card details be stored?

No – payment by credit card is handled by our external payment service provider Mollie. All data is transmitted encrypted. Mollie is DSS-PCI certified (industry standard). You can find out more here.

How do I get an invoice?

You will receive your invoice as a PDF by e-mail or you have the option of downloading your invoice from your customer account. Please note that since July 1, 2011, PDF invoices have been input tax deductible even without a qualified electronic signature. Please archive this electronic invoice.

How can I pay for my created documents?

In order for you to pay for your purchase easily, quickly and securely, we work together with the payment service provider Mollie. You can pay us via Mollie with the following payment options:

  • PayPal
  • Apple Pay
  • Credit Card (Visa / Mastercard)
  • Klarna
  • Sofortüberweisung
  • SEPA Überweisung
  • Giropay

For each order, we reserve the right not to offer certain payment methods and to refer to other payment methods.

Technical questions

How do I get my legal document?

After we have confirmed the payment of your order, you can create and download your legal document from our website.

Once your purchase is considered paid, you will find the link to your document in the email we send you after confirming your payment and on the page at the end of the ordering process, if you paid with an “Sofort” payment service provider such as PayPal, SOFORT, credit card or GiroPay. If you have a customer account, you can also find your purchased documents in your customer account under the menu item “Documents”.

Questions about security and privacy

Is Google Analytics integrated?

Yes, we use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies. The information generated by the cookie about users’ use of this website is generally transmitted to a Google server in the USA and stored there. Please also read our Privacy Policy.

Is my data safe?

Yes. PepperPapers ensures the security of your data through strict compliance with legal regulations. You can find more information in our privacy policy.

What does PepperPapers do with my data?

We use your data to process orders, provide services, process payments and for marketing purposes such as sending newsletter campaigns and marketing automations after a purchase. For this purpose, we pass on some of your data to Sendinblue GmbH (Brevo).

We do not pass on data to recipients outside the scope of German data protection law.

You can find more information in our privacy policy.

Is the transmission of my data encrypted?

Yes. The transmission of personal data takes place exclusively via connections that are secured by encryption methods corresponding to the current state of the art.

How can I delete the data I have already entered and my customer account?

All data entered as a registered user will be saved in your customer account. If you would like your data and customer account to be deleted, please contact our Service Team.

Where is my data stored?

Your data will be stored exclusively in data centers of our hosting partner ALL-INKL.COM – Neue Medien Münnich, with whom a data protection compliant agreement for order data processing has been concluded. ALL-INKL.COM – Neue Medien Münnich is certified by TÜV Süd according to ISO/IEC 27001:2005 with regard to its data centers.

Questions about registration and login

Can I change my password myself?

Yes. To change your password, log in to your user account and navigate to the Account details page. Alternatively, you can use this link.

What can I do if I've forgotten my password?

If you have forgotten your password, you can create a new one using the “Forgot password” function.

You can find the link to this on the login page and the login box. Alternatively, you can also follow this link.

How do I edit my data in the customer account?

To change your personal information such as email address, home address, billing address or payment method, log in to your user account and go to the Account Details page. Alternatively, you can use this link.

How do I create a user account?

To create an account on PepperPapers, all you need is a valid email address and your name. Now go to the “Create account” page, fill out the form and then confirm your account via the email we sent you.

Create a free user account

Questions about the PepperPapers product

Can I contact PepperPapers with legal questions?

We do not offer legal advice on PepperPapers. The legal documents are prepared by lawyers and tax experts. Easy for you to use, easy to understand and affordable for everyone. If you have any legal questions, please contact the publisher of PepperPapers, TaxPro Rechtsanwalts GmbH.

If you have any other questions, please contact our Service Team

When are PepperPapers legal documents suitable, when should I go to a lawyer?

PepperPapers legal documents are suitable for most common uses and situations. However, if you find when reading our item description that your particular situation is not covered, or if you cannot find an answer appropriate to your personal situation, we recommend consulting a lawyer.

Why are PepperPapers legal documents better than other templates?

The PepperPapers legal documents are aimed directly at your legal protection in tax and tax office matters, authorities, banks and insurance companies. With a simple list of questions, you can navigate through your legal document and receive your customized solution. The PepperPapers legal documents only allow legal formulations that are actually valid. At the same time, the intelligent technology of PepperPapers allows you to tailor the legal documents to your individual situation and needs much more specifically than conventional templates and forms within the legal possibilities

What are PepperPapers?

PepperPapers combine the expertise of highly specialised lawyers and tax experts with an intelligent online service. This allows you to keep track of your legal situation and avoid legal risks. You can use PepperPapers to create, manage and access appeals, remedies and requests from anywhere. You will receive extensive legal tips, tutorials and video instructions. And when it comes to more complex legal issues, you are welcome to contact the tax law experts at TaxPro GmbH.

Who is behind the legal documents?

The tax law experts at TaxPro GmbH.

The experts who draft and continuously monitor the content of the legal documents are among the best tax law experts in their respective fields. They have specialized in legal issues relating to money and the tax office for more than 20 years.

Who is behind PepperPapers?

The PepperPapers are a service offered by TaxPro Rechtsanwalts GmbH, which is active in the financial metropolis of Frankfurt am Main with a team of tax law experts. TaxPro GmbH’s main areas of expertise are tax law, finance and administrative disputes. The PepperPapers service is aimed specifically at entrepreneurs, freelancers, landlords and private individuals.

How up-to-date are the legal documents?

The PepperPapers legal documents are always up to date with the latest legislation and case law, as we are constantly updating them for you. Before and after publication, we check every single legal document in detail so that you receive a truly legally compliant document.